Our Terms & Conditions
For Domestic Cleaning Services

Cancellations

The client must give at least 2 working days notice for cancellations otherwise a fee will be charged for 1 hour cleaning

Delayed access

If the cleaner cannot begin cleaning at the scheduled time due to no key being given of no-one to gain her the required access, you will be billed from the start time scheduled as waiting time whether the cleaner has started cleaning or not.

No access

If the cleaner cannot gain access when they arrive at the agreed time and agreed location the client will be billed for the full amount of the scheduled clean. If our cleaners cannot gain access due to a faulty lock you will still be charged.

Payment

Payment must be made within 10 days of the date of the invoice; failure to do so without prior agreement will result in a late payment fee of £14.00 to cover admin costs and cleaning services being suspended until payment has been received. If still no payment has been received then legal action will be taken. 

Products

Trianik provide all cleaning products. Any specialist products that may be required must to be supplied by the client. Trianik use products they have available and at no time promise to use a ‘specific’ brand product.

Insurance

Trianik have full liability insurance and will cover any damages caused by Trianik staff. Trianik will not cover for general wear and tear* of any items, and all claims must be notified within 24hrs and a claim form filled out within 28days, otherwise the claim will not be processed.
 
*General wear and tear of items includes items failing to work or becoming loose when used by our cleaners eg. Door handles coming loose, shower heads disconnecting and other general maintanence issues.
 
 If you have anything mounted on the wall and it is not secure you must inform us and we will not clean the item. We are not responsible for poorly mounted fixtures coming loose or falling down. Valuable items must be either removed or detailed in your profile so our cleaner knows not to clean it. 

Vacuums & Irons 

It is the clients responsibilty to ensure their vacuums & irons are well maintained, serviced and safe to use. It is the clients responsibility to empty the vacuum and ensure it is ready fro use. Trianik accepts no responsibilty for wear and tear on vacuum cleaners or irons used. Trianik accepts no responsibility for damage caused by faulty vacuums or Irons. If our cleaner deems the item to be unsafe to use or not working they will not be able to carry out vacuuming/ironing.

Complaints

In case of a complaint, Trianik requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.

Hygiene, Health & Safety

Due to hygiene, health and safety there are some things your cleaner will not do.
1. Clean human or pet waste (including nappy bins and litter trays)
2. Clean feminine sanitary provisions, please ensure these are disposed of responsibly.
3. Working at height, our cleaners are not insured to use ladders or to climb to clean.
4. Lifting/moving heavy objects.
5. Remove any loving gifts from the cat (dead mice/birds etc .)
6. Items of an intimate or sexual nature, please discard appropriately.
 
This list is not exhaustive so please consider your cleaner before he/she arrives. 

Deposits

For security of payment we do not take a deposit, however we do require your authorization to debit your card if you fail to make a payment after 30 days from the date of the invoice given, you will be required to pay for the full amount of the invoice plus the late payment fee. No payment will be taken without prior notice and communication or if there is a dispute* regarding the work done or the payment fee. *Contact us for more information on the disputes procedure  

Sickness

If you or anyone in your family is home and unwell please let us know as soon as possible. 
We will unfortnately have to cancel your cleaning if someone at home has had Vommitting or Dhiarrhea within 48 hours, or is poorly with anything cantagious that is likely to make your houeskeeper unwell. 


Trianik Cleaners Ltd will perform the work specified by the Client in a professional manner. Trianik Cleaners Ltd reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering Trianik's service via telephone, e-mail, or website the client is agreeing to be bound by Trianik's Terms and Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.